bj365 Terms and Conditions

1 General Provisions

These terms and conditions form a legally binding agreement between bj365 and all users of the platform and its services. This agreement covers all rules, conditions, and policies governing the use of the bj365 website.

bj365 is an online casino and betting platform for users in Bangladesh. Our platform operates various gaming sections including slots, live casino, and cricket betting.

1.1 Applicability of Terms

By accessing, browsing, or registering an account on the bj365 website, you agree to comply with all sections of these terms and conditions. If you do not agree with any condition, please refrain from using our platform.

1.2 Scope of Services

bj365 reserves the right to modify, suspend, or discontinue any part of its services at any time and without prior notice. Services may be temporarily interrupted due to technical maintenance, legal changes, or other reasons.

2 Eligibility and Account Registration

Eligibility to open an account and take part in gaming or betting activities on the bj365 platform depends on the following conditions:

2.1 Age Requirement

The minimum age to open an account at bj365 is 21 years. You may be required to verify your age at the time of account registration. Participation in gaming activities by minors is strictly prohibited.

2.2 One Person, One Account

Each person may hold only one account. If multiple accounts belonging to the same person are found, all related accounts will be permanently closed and all earned bonuses will be forfeited.

2.3 Registration Information

You must provide accurate, complete, and up-to-date information when registering an account. Providing false information will result in immediate account closure. The following details will be required:

• Full name (as per national identity card or birth registration certificate)
• Correct date of birth
• A valid and active email address
• Mobile number (for payment verification)

3 Account Security and Responsibility

Maintaining the security of your bj365 account is your own responsibility. If you notice any unauthorized access or suspicious activity on your account, contact us immediately.

3.1 Password Protection

• Never share your login details with anyone else.
• Use a strong, unique password.
• Always log out after using a public or shared device.
• It is good practice to change your password at regular intervals.

3.2 Responsibility for Account Activity

You are fully responsible for all activities carried out under your account. bj365 is not liable for any loss resulting from third-party access, unless it is directly caused by our own fault.

4 Deposit and Withdrawal Policy

All financial transactions at bj365 are processed through approved payment methods. Deposits and withdrawals on our platform are currently available via bKash, Nagad, Rocket, and Upay.

4.1 Minimum Deposit and Withdrawal Amounts

• Minimum deposit amount: ৳300 (for all payment methods)
• Minimum withdrawal amount: ৳1,000 (for all payment methods)
• Withdrawal time: Generally processed within 15 minutes to 2 hours.

4.2 Payment Verification

bj365 reserves the right to carry out identity verification (KYC) procedures at any time. Before a withdrawal, you may be asked to confirm your identity and ownership of the payment method.

4.3 Withdrawal to the Same Method

To ensure security, withdrawals will generally be made to the same payment method used for the deposit. Any exceptions under special circumstances will be approved by our support team.

4.4 Accuracy of Financial Information

bj365 is not responsible for any transaction losses caused by incorrect payment details provided by the user. Please carefully verify payment details before making a deposit or withdrawal.

5 Bonus and Promotion Policy

bj365 offers various bonuses and promotional offers from time to time. Each offer may have its own conditions, but the following general policies apply to all bonuses.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10x — meaning you must wager an amount equal to 10 times the combined total of the deposit and bonus.

5.2 General Conditions for Using Bonuses

• A bonus offer is applicable only once per person, household, or IP address.
• Bonuses must be used within the specified time limit after they are received.
• Winnings from a bonus must meet the wagering requirement before a withdrawal can be made.
• bj365 reserves the right to cancel a bonus if abuse is suspected.
• Claiming bonuses using multiple accounts is strictly prohibited.

5.3 VIP Program

The bj365 VIP program has three tiers — Bronze, Silver, and Gold. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.4% weekly cashback
• Silver: Up to 0.8% weekly cashback
• Gold: Up to 1.2% weekly cashback

Members are promoted to higher VIP tiers based on regular activity and participation on the platform.

6 Gaming Policy and Code of Conduct

All games on the bj365 platform are operated fairly and transparently. The following policies must be followed to ensure gaming integrity and fairness.

6.1 Fair Play Policy

All games on bj365 are governed by certified Random Number Generator (RNG) technology. No game outcome is predetermined and the probability of outcomes is equal for all players.

6.2 Technical Errors

If a game or bet is voided due to a technical error, server issue, or connectivity disruption, the affected stake amount will be returned to the relevant account. No payouts will be made based on erroneous results.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game or betting market. These limits may change, and the current limits displayed on the platform will apply.

7 Prohibited Activities

The following activities are strictly prohibited on the bj365 platform. Violating these rules will result in permanent account closure and the relevant funds may be forfeited.

• Bonus abuse, attempting to circumvent bonus terms, or claiming bonuses using multiple accounts.
• Playing games or placing bets using automated software, bots, or scripts.
• Participating in any form of fraud, deception, or dishonest activity.
• Attempting to influence game outcomes by colluding with other players.
• Using the platform for money laundering or concealing the source of illegal funds.
• Exploiting technical vulnerabilities or software errors.
• Operating an account on behalf of a minor or providing them with gaming access.
• Engaging in abusive, threatening, or harassing behavior toward other users.

8 Responsible Gaming

bj365 takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not a cause of financial problems.

8.1 Self-Control Tools

The following tools are available on the bj365 platform to help you manage your gaming experience:

• Setting deposit limits: Set daily, weekly, or monthly deposit limits.
• Temporary break: Temporarily suspend your account for a set period of time.
• Self-exclusion: Request a long-term or permanent account closure.

8.2 Getting Support

If you feel that your own or someone you know's gaming habits are getting out of control, please contact our 24/7 live chat support. Our support team will provide assistance with complete confidentiality.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Privacy and Data Protection

Protecting your personal information is one of bj365's top priorities. We keep your data secure using SSL encryption and modern security technology.

9.1 Data Collection and Use

bj365 collects only the information necessary to provide its services. The collected information is used for account verification, payment processing, fraud prevention, and improving customer service.

9.2 Sharing Information with Third Parties

Your personal information will not be sold or shared with third parties without your consent, except in the following cases:

• To authorities when required to meet legal obligations.
• To payment processing partners (solely to complete transactions).

Visit our Privacy Policy page for more details.

10 Limitation of Liability

To the maximum extent permitted by applicable law, bj365 is not liable for any damages in the following circumstances:

• If a game is disrupted due to internet connection issues or device failure.
• If loss occurs due to unauthorized third-party access to an account.
• In cases of problems arising from incorrect information provided by the user on the platform.
• In cases of events beyond our control, such as natural disasters, government orders, or infrastructure failures.
• In cases of gaming losses at the user's own risk — gaming inherently carries financial risk.

10.1 Third-Party Services

bj365 is not fully liable for the quality of services provided by third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, etc.) and payment gateways. However, we always work with reliable partners.

11 Account Closure & Fund Returns

bj365 reserves the right to temporarily or permanently close any account in the following circumstances, without prior notice:

• In the event of a violation of any clause of these terms and conditions.
• If evidence of fraud or dishonest activity is found.
• If evidence of false information provided in the account is found.
• When required to comply with applicable laws or regulations.

11.1 Fair Fund Returns

In the event of account closure, if no rule violation is proven, the legitimate funds in the account will be returned. Bonus balances or funds earned from proven irregular activity will be forfeited.

11.2 Voluntary Account Closure

You can close your account at any time by submitting a request via our live chat or email. You will be given the opportunity to withdraw any outstanding balance before the account is closed.

12 Changes to Terms & Contact

bj365 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via a notice in their account or on the platform.

12.1 Acceptance of Changes

Continued use of the platform after an update will be taken as your acceptance of the revised terms and conditions. Therefore, this page should be visited regularly.

12.2 Contact

If you have any questions or complaints regarding these terms and conditions, contact us via our 24/7 live chat or email us at [email protected]. Our support team provides assistance in Bengali.

12.3 Legal Authority

Any dispute or disagreement regarding these terms and conditions will first be attempted to be resolved through discussion. We are committed to fair and transparent treatment of all our users.